Staying Safe: Visitor FAQ’s

YES, pre-booking is essential. We have carefully reviewed our site capacity and have a limited number of tickets available each day. Tickets must be purchased in advance online so that we can manage numbers safely. When purchasing tickets, visitors must select a specific day and arrival time slot. This means we can reduce crowding at the entrance tills so that you won’t be waiting long in a queue. Please have your booking reference number to hand when you arrive. We are unable to accept visitors without pre-booked tickets. We wish to remind you that groups of more than 6 people are not allowed by law (with the exception of larger households or social bubbles). Please adhere to this when purchasing tickets. Buy tickets here.

5 visit pass holders and those with free entry vouchers must also pre-book online by selecting the admission reservation option. These vouchers and passes must be presented upon entry or full payment will be required. Vouchers and passes will be accepted up to 3 months beyond their expiry date. If you wish to make a booking using a Bocketts Farm Gift Card as method of payment, please phone the office on 01372 363764.

Please pay by card or with a mobile app at till points. Please note that our coin operated tractors and diggers will remain open to use if you wish (£1 each)

We all have a duty of care to protect ourselves and others around us.

Please ensure you:

• Regularly wash your hands for 20 seconds using the warm water and soap.
• Maintain a safe distance from others.
• Wear a face covering in our Gift Shop and Indoor Areas. This does not apply to children under 11 years.
• Adhere to one-way systems in place.
• Carry tissues and cough or sneeze into them or your elbow before safely disposing of tissues in a bin and washing your hands.
• Make payments by contactless card or mobile app.
• Wash your hands with warm water and soap both before and after entering animal contact areas.
• Avoid touching surfaces unnecessarily.
• Supervise the children in your care and ensure they regularly wash their hands and adhere to site guidelines.
• Gather in groups no larger than 6 people. It is against the law to do so.
• Check in using the NHS Track and Trace App when you arrive.

The Cow Shed coffee shop will be open and serving an excellent selection of hot and cold food for takeaway. Please see the menu HERE We ask that where possible only one member of your family/party enters the coffee shop and orders. We have put together simple order sheets to help you with this process and they will be offered to you at the entry. You will be given a pager that will alert you when your food is ready for collection.

The Snack Shack will be open for takeaway drinks, snacks and ice cream (weather permitting).

We regret that the Old Barn Tearooms will remain temporarily closed for lunch service. It will be open between 9.30am-11.30am serving light refreshments for walkers and cyclists visiting Norbury Park.

We have been able to adapt certain activities and areas to allow for effective social distancing, but some activities will remain closed.

Visitors will be able to meet all our farm animals in the Animal Discovery Barn, Little Hoppington Village, Stable Yard and on both Farm Walks outside. Tractor and Trailer Rides will be open and running throughout the day offering the chance to explore more of the farm and some great views. The capacity has been limited to allow for social distancing between family groups. Rides cost £1.50 per person payable by card to the driver.

All outdoor play will be open including the sandpits, jumping pillows and go-karts. The Super 6 trampolines have been relocated outside to the end of the farm park (next to the pony ride track). The jumping pillows have been sectioned to allow family groups to enjoy their own bounce space. Sandpits are open however shared buckets and spades have been removed. You are welcome to bring your own. Where play is supervised please follow our team’s instruction.

Our indoor soft play barns are open. To ensure a safe and enjoyable experience for all, visitors will be allocated a play barn session time upon arrival. This will enable us to control visitor numbers within the soft play to ensure social distancing can be maintained and allow us to carry out regular cleaning between sessions throughout the day. Please note that session times are 50 minutes long. During the week when visitor numbers are lower you may not be asked to book into a session time.

Panning for Gold (additional £2) and Waterwars (additional £1) will be open weather permitting.

PONY RIDES, PIG RACING, THE YOUNG DRIVER ZONE AND GOAT MILKING DEMONSTRATIONS WILL REMAIN CLOSED FOR NOW. Please note this list is subject to change based on the current restrictions.

Yes, the gift shop will be open. In line with government guidance, visitors will be required to wear a face covering whilst shopping. This does not apply to children under the age of 11 years or those exempt for medical reasons. Disposable masks will be available for £1 if required. Please use the hand sanitiser before you enter, practice social distancing, and avoid close contact with others. Avoid touching stock that you do not intend to purchase and supervise your children. To avoid the shop, an alternative exit from the farm can be used.

We ask that you park sensibly, with sufficient space between cars, and respect the space of other visitors.

In line with Government guidance, face coverings are to be worn in all indoor areas of the Farm Park. This includes the Main Barn, Gift Shop, toilets, Coffee Shop, Small Animal Village and Animal Discovery Barn. This does not apply to children under the age of 11 or those exempt. We kindly ask that visitors remember to bring their face coverings with them when they visit. Disposable masks are available to purchase at the entrance and gift shop for £1 each if required. In line with Government guidelines our team will also be wearing face coverings in indoor areas.

Wherever possible, we ask that you maintain a safe distance of at least 1 metre from all other visitors and staff. Social distancing markers will help you to keep a safe distance from others. We have implemented one-way systems to allow for safe distancing on entry/exit from the car park, through the main barn, in Little Hoppington Small Animal Village and in the Animal Discovery Barn. All seating areas, both inside and out, have been be arranged to ensure safe distancing around each table.

As a farm attraction we already have stringent hygiene measures in place and actively encourage regular hand washing with soap and water throughout your visit. You will find ample hand washing facilities across the entire site. In addition to this we have installed hand sanitiser stations on entry and exit, in food purchasing areas and as you enter the toilets. Please do not replace thorough handwashing with disinfectant gels, particularly after feeding or touching the animals and before eating and drinking.

We have implemented enhanced cleaning schedules and disinfection routines that focus on areas and objects that get frequent hand contact. A well trained ‘clean team’ is in operation all day. Our team are responsible for regular cleaning of all areas including tables and benches and play areas etc. They will be patrolling the farm park to ensure adherence to our site guidelines.

Our play areas will be disinfected with a viricidal disinfectant everyday.

Toilets will be well managed to control visitor numbers and ensure that they are regularly cleaned. Please adhere to the queuing system in place and only enter the toilet block when there is safe space to do so.

Signs throughout the farm park will remind visitors of the rules of conduct, safe social distancing, one-way systems in operations, and closed areas. In addition, there will be signs that remind visitors and employees of good hygiene practices and their responsibility to prevent the spread of germs.

We have installed acrylic screens at every till point to avoid close face to face contact and we have limited touch points where reasonably possible.

We have carried out thorough re orientation training with our entire team and they have completed a comprehensive assessment on our new policies and procedures. On arrival at work all employees will complete a health certification/ declaration to ensure they are fit to work and that they or anyone in their household has not experienced symptoms of COVID-19 in the last 14 days.

We have issued an updated employee statement to ensure workforce are well informed, maintain excellent standards of personal hygiene and understand company policy on illness and exposure to COVID-19.

Please be patient and kind to our team, they are as new to all of this as you are. If you have any concerns during your visit, please do come and talk to us we'll be happy to assist where we can.

Please DO NOT visit the farm. In the event that a member of your group or household becomes unwell with symptoms or coronavirus (including a persistent new cough, temperature or sudden loss of taste or smell) or they have been asked to self-isolate we request that you DO NOT visit the farm. If you are unable to visit for this reason, then please contact us PRIOR to or ON your original intended date of visit to request to transfer your tickets to an alternative date. This will be subject to availability, but we will make reasonable efforts to do so. Tickets not redeemed on their booked date will automatically expire and will not qualify for a transfer request. To contact us please phone 01372 363764 or email office@bockettsfarm.co.uk. In the event of another enforced closure at Bocketts Farm Park from Covid-19, tickets already purchased will be transferable to an alternative date upon re-opening. Our full Online Sales Terms and Conditions can be read HERE